Excellent
To all the folks at Abode,
First and foremost, you are unbelievably good at customer service. We were most happy with the way you communicated with us. We had never done a VRBO type rental before and I was nervous about how everything from payments to actual quality of the home would be handled. Clearly you have it figured out. Great use of technology via Happy Stays app and text messaging for service needs. The gift basket and space heaters demonstrated beyond a doubt your commitment to getting it right. I know I was a bit harsh at one point, but your response was thoughtful and appropriate. BTW, we never opened the heaters as the unit warmed up nicely.
Rest assured if we return to DV or go up to J Hole, we will be sure to work through you all.